April was a pleasure to work with from the first phone call–extremely knowledgable, kind, and responsive in a way we wouldn’t have experienced with another provider. The entertainment industry has extremely tight timelines, and April and the whole team were right there helping us the whole way.
DAC provides the best support in the industry, resolving technical, device-specific issues with a smile!
Whether your needs are tied to precision guidance technology, sensors, base stations, modems, or something else, DAC is prepared to give unparalleled support to get you back to work in no time.
DAC sets the standard for support
We won’t make you wait around for help
DAC offers the fastest activations, getting your devices connected within 30 minutes. And for all other needs, we are relentless in our support!
DAC offers the best support
Our friendly support staff have been expertly trained by the manufacturers to know the devices inside and out, allowing us to quickly assist with setup, firmware updates, APN pointing, and more.
We work until the issue is resolved
You need to get to work, so we can’t leave you scratching your head. We always aim to resolve your issue on the first call, working with you until you are thrilled with the outcome.
Tell us your needs, we’ll help you choose the right plan
No other provider goes to the same lengths to consider your location, specific equipment, and unique goals when activating your account. While we know the manufacturer’s standards, we also understand the actual needs and nuances of your work. This allows us to recommend data plans that are your perfect fit. No more bloated data plans or unused lines – DAC has designed the right plans for you because we get you.
FAQs
You can reach out to us by phone, email, or the Activate Now button on our website for activation of a new data plan. If you’d like to change an existing plan you can contact us by phone, email or via your Customer Portal by selecting the Support wrench icon in the upper-right hand corner.
You absolutely can! Most Machine-to-Machine (M2M) devices are compatible with our data plans.
Extreme Customer Support is our specialty! Not only do we offer network troubleshooting, we also provide technical support for many Machine-to-Machine devices that are experiencing other issues! Reach out to us at 866-966-8881, M-F 8:30 AM – 7:30 PM ET and Saturday from 10:0 AM – 6:00 PM ET.
We support most any 4G/LTE M2M or IoT device. We’ll be happy to help you figure it out!
You’ll receive a Threshold Alert email once you have consumed 90% of your data allowance.
Free Measures refers to any usage overages you incurred during the current bill cycle.
From the login page, select ‘Forgot Password?’ If you’re still having trouble, no worries, just contact us at 866-966-8881.
It’s usually located in the Cellular Settings area, depending on the device. Don’t worry about struggling to figure it out–if you need help, just reach out to us and we’ll get you through it like a champ!
We’re the other guys. Cellular is our bag but we’ll be more than happy to troubleshoot and make sure that you’re in good shape on our side!
This depends upon the device. Reach out to us and we’ll be happy to help you find the answer.
It depends on the device. Some devices have default settings unless changed by the end-user. Contact us and we’ll help you determine the next step!
That’s one of our specialties. We’re your first line of defense when trying to sort out connectivity issues. Is it my SIM? Is it my device? Is it the network? We’ll help you figure it out!
To protect your SIM card from others using it for cellular data, you can use a SIM PIN. If you’re blocked, give us a call and we can help!
Make sure your antenna connections are nice and tight. If that doesn’t work, reach out to us so we can troubleshoot and determine where the issue is. We’ll do everything in our power to get you an answer!
If your device hardware requires a physical SIM, access to the SIM door is typically located on the back or bottom of your device, usually beneath a cover that may be screwed on or behind the battery for handheld units. We can help you identify the location if you need assistance.
We value your privacy and take your account security seriously. Only authorized users listed on the account can make changes, but we are always happy to reach out to the account owner and get permission to add additional authorized users.
It could be in several different locations, depending on the device. Some common locations are the bottom of your device near the Serial Number, on the product box, in the device’s web interface, or in the Settings. We can help you!
Chandy has been a godsend! Our industry can depend on quick reaction, especially for customers who are in the field experiencing issues. She’s always lightning quick to respond and help….even on her days off! Awesome service, helpful and happy attitude, and again…lightning quick with the response and assistance. We love you guys here at MTS, and couldn’t ask for better partners! Thank you, Chandy!
Steve B. Equipment Dealer
I’ve used DAC for 6-8 years. Always had excellent customer service and data connection. No issues. 10/10.
Matt M. Equipment Dealer
THANK YOU for starting this company! You’ve made a lot of lives (including mine) 100x easier!
Eric B. Customer
Amy was great to work with, she helped get our account setup and active quickly, which was much appreciated.
Dallas C. Customer
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Still need some help? No worries! Contact us anytime and we’ll be ready to work through the issue with you.