Device Support

We make it easy for you to do what matters

DAC provides the best support in the industry, resolving technical, device-specific issues with a smile!

Whether your needs are tied to precision guidance technology, sensors, base stations, modems, or something else, DAC is prepared to give unparalleled support to get you back to work in no time.

DAC sets the standard for support

Let Us Help You

We won’t make you wait around for help

DAC offers the fastest activations, getting your devices connected within 30 minutes. And for all other needs, we are relentless in our support!

DAC offers the best support

Our friendly support staff have been expertly trained by the manufacturers to know the devices inside and out, allowing us to quickly assist with setup, firmware updates, APN pointing, and more.

We work until the issue is resolved

You need to get to work, so we can’t leave you scratching your head. We always aim to resolve your issue on the first call, working with you until you are thrilled with the outcome.

Tell us your needs, we’ll help you choose the right plan

No other provider goes to the same lengths to consider your location, specific equipment, and unique goals when activating your account. While we know the manufacturer’s standards, we also understand the actual needs and nuances of your work. This allows us to recommend data plans that are your perfect fit. No more bloated data plans or unused lines – DAC has designed the right plans for you because we get you.

Data Plans Contact Us

FAQs

You can reach out to us by phone, email, or the Activate Now button on our website for activation of a new data plan. If you’d like to change an existing plan you can contact us by phone, email or via your Customer Portal by selecting the Support wrench icon in the upper-right hand corner.
You absolutely can! Most Machine-to-Machine (M2M) devices are compatible with our data plans.
Extreme Customer Support is our specialty! Not only do we offer network troubleshooting, we also provide technical support for many Machine-to-Machine devices that are experiencing other issues! Reach out to us at 866-966-8881, M-F 8:30 AM – 9:30 PM ET and Saturday from 9:30 AM – 9:30 PM ET.
We support most any 4G/LTE M2M or IoT device. We’ll be happy to help you figure it out!
You’ll receive a Threshold Alert email once you have consumed 90% of your data allowance.
Free Measures refers to any usage overages you incurred during the current bill cycle.
From the login page, select ‘Forgot Password?’ If you’re still having trouble, no worries, just contact us at 866-966-8881.
It’s usually located in the Cellular Settings area, depending on the device. Don’t worry about struggling to figure it out–if you need help, just reach out to us and we’ll get you through it like a champ!
We’re the other guys. Cellular is our bag but we’ll be more than happy to troubleshoot and make sure that you’re in good shape on our side!
This depends upon the device. Reach out to us and we’ll be happy to help you find the answer.
It depends on the device. Some devices have default settings unless changed by the end-user. Contact us and we’ll help you determine the next step!
That’s one of our specialties. We’re your first line of defense when trying to sort out connectivity issues. Is it my SIM? Is it my device? Is it the network? We’ll help you figure it out!
To protect your SIM card from others using it for cellular data, you can use a SIM PIN. If you’re blocked, give us a call and we can help!
Make sure your antenna connections are nice and tight. If that doesn’t work, reach out to us so we can troubleshoot and determine where the issue is. We’ll do everything in our power to get you an answer!
If your device hardware requires a physical SIM, access to the SIM door is typically located on the back or bottom of your device, usually beneath a cover that may be screwed on or behind the battery for handheld units. We can help you identify the location if you need assistance.
We value your privacy and take your account security seriously. Only authorized users listed on the account can make changes, but we are always happy to reach out to the account owner and get permission to add additional authorized users.
It could be in several different locations, depending on the device. Some common locations are the bottom of your device near the Serial Number, on the product box, in the device’s web interface, or in the Settings. We can help you!

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April was a pleasure to work with from the first phone call–extremely knowledgable, kind, and responsive in a way we wouldn’t have experienced with another provider. The entertainment industry has extremely tight timelines, and April and the whole team were right there helping us the whole way.

Chandy has been a godsend! Our industry can depend on quick reaction, especially for customers who are in the field experiencing issues. She’s always lightning quick to respond and help….even on her days off! Awesome service, helpful and happy attitude, and again…lightning quick with the response and assistance. We love you guys here at MTS, and couldn’t ask for better partners! Thank you, Chandy!

I’ve used DAC for 6-8 years. Always had excellent customer service and data connection. No issues. 10/10.

THANK YOU for starting this company! You’ve made a lot of lives (including mine) 100x easier!

Amy was great to work with, she helped get our account setup and active quickly, which was much appreciated.

Resources

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We make it easy for you to do what matters

DAC provides the best support in the industry, resolving technical, device-specific issues with a smile!

DAC sets the standard for support

We won’t make you wait around for help

DAC offers the best support

We work until the issue is resolved

Tell us your needs, we’ll help you choose the right plan

FAQs

How do I activate a new data plan or make changes to my existing plan?

Can I transfer my current data plan from another provider to Data Activation Center?

What customer support options are available if I encounter any issues with my data plan?

Are there any specific requirements or compatibility considerations for my M2M equipment?

How will I know if I've used too much data?

What does Free Measures mean?

I need help resetting my DAC Account password.

How do I find where to enter my APN?

I'm having issues with RTK. Is that you guys?

What firmware am I supposed to be on and how do I update it?

Do you have the username and password to log into my device?

My device was working and now it's not, can you help?

What is a SIM PIN or password?

What should I do if my modem keeps disconnecting?

Where is my SIM card located? OR Where do I insert my SIM card?

Can anyone other than an Authorized User make account changes for me?

Where is the Device ID/IMEI located on my device?

Resources

The Future of Construction: Ensuring Safety and Efficiency Through Real-time IoT Monitoring.

Finding Your Digital Footing: Common Issues and Solutions When Setting Up New Data Plans on Devices

Navigating the Data Landscape: Understanding IoT Data Plans and Key Considerations

Still need some help? No worries! Contact us anytime and we’ll be ready to work through the issue with you.